Wembley High Street Dental Practice
At Wembley High Street Dental Practice, we take complaints very seriously and aim to ensure that all our patients are satisfied with the care and service they receive. When concerns are raised, we handle them courteously and promptly, aiming for a quick and fair resolution.
We believe complaints are valuable feedback that helps us improve and learn. Our approach is guided by how we would wish our own concerns to be addressed—professionally, compassionately, and effectively.
How to Complain
If you are unhappy with the treatment or care you have received, you have the right to:
- Make a complaint
- Have your complaint investigated
- Receive a full and prompt response
Private Patients
Please contact the practice directly:
Address:
Wembley High Street Dental Practice
444 B High Road
HA9 6AH
Email: whsdentalpractice@gmail.com
Phone: 02089020877
NHS Patients
You have the right to complain about any aspect of NHS care, treatment, or service, as outlined in the NHS Constitution.
You can complain in two ways:
1. To the healthcare provider
This is the organisation where you received the NHS service.
The person responsible for handling complaints at Wembley High Street Dental Practice is:
Complaints Manager
Phone: 02089020877
Email: whsdentalpractice@gmail.com
2. To the service commissioner
This is the organisation that funded your NHS care.
North West London Integrated Care Board (ICB)
Contact details:
- Telephone: 020 3350 4990
- Email: nhsnwl.contactus@nhs.net
- Address:
NHS North West London ICB
15 Marylebone Road
London
NW1 5JD
Note: NHS complaints can only be addressed either by the practice or the ICB—not both simultaneously.
If You Are Not Satisfied
If you’re not satisfied with the result of your complaint, you may escalate it to the appropriate independent body:
NHS Complaints:
Parliamentary and Health Service Ombudsman
Millbank Tower, Millbank, London SW1P 4QP
Phone: 0345 015 4033
Website: www.ombudsman.org.uk
Private Complaints:
Dental Complaints Service
37 Wimpole Street, London W1G 8DQ
Phone: 020 8253 0800
Online: https://contactus.gdc-uk.org/dcs/Complaint/PrivatePatients